We asked if the agent could point us in the right direction on the website and they did. We asked for information regarding customer returns from online purchases. The agent answered the phone in a polite manner with a pleasant demeanor. We didn’t have to endure minutes of unneeded options directing us to the incorrect department. When we attempted to contact the customer service department, we were pleased that one of the available options asked if we wanted to speak with a customer service representative. We don’t know the response time, but customers can connect with the customer service department on the Facebook page, as well as the Twitter page. We hope to receive a response within the following business day. The message we sent related to the hours of operation. The company recommends not including personal information in your message. Customers can choose the category, fill out relevant information and send the message. In order to contact the customer service department by email, customer must use the customer contact form. We found the Bed Bath and Beyond FAQs useful to answer concerns prior to sending correspondence to the customer service department. One component of the site is the 100% guarantee for returns. The site allows customers to shop for college values and sign-up for a wedding or gift registry. #2Union, NJ 07083 Official WebsiteĬustomers visiting the official Bed Bath and Beyond website locate products by department and category.

Customer service department (fax): 1-97īed Bath and Beyond650 Liberty Ave.The customer care department accepts correspondence by phone and fax, email through the customer contact form, traditional mail at the corporate headquarters and through social media.

Click here to leave a comment about your customer service experience. The company provides a multitude of ways to remain connected with the customer service department. The company continues to grow due to the lack of competition and its ability to provide exceptional customer service. The company is based in New Jersey, but has more than 1,000 locations in such locations as Canada, New Zealand and Puerto Rico. Contacting Bed Bath and Beyond Customer Service Centerīed Bath and Beyond started out as a small home goods retailer in the early 1970’s and has since blossomed into an international force in the home category.

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